Refund policy

Zero Gravity Bahrain: Returns & Exchange Policy

Returns and Exchanges

• Return timeframe: Items purchased online or in-store may be returned or exchanged within 15 days of the purchase date.
• Conditions: Items must be in their original, unopened condition, not used with all tags and labels attached.
• Exceptions: Certain items, such as special orders, elecrtrical products, personalized or custom-made products, aren't eligible to the returns and exchange policy.

Defective Items:

• Repair or Replacement: If a product is found to be defective, we will offer a repair or replacement at no additional cost.
• Pre-Purchase Inspection: Before leaving the store, customer is responsible to inspect the purchased item for any scratches, damage or defects.

Exchange Policy:

• Exchange Within 15 Days: Customers can exchange items for a different size, color, or style within 15 days of purchase Items must be in their original, unopened condition not used with all tags and labels attached.

Additional Notes:

• Pre-Purchase Inspection: Before leaving the store, customer is responsible to inspect the purchased item for any scratches, damage or defects.
• Sale Items: Sale items may have limited return or exchange options.
  
• Local Laws: Our refund and returns policy complies with local consumer protection laws in Bahrain.

Thank you for choosing Zero Gravity Bahrain. We strive to provide exceptional customer service and ensure your satisfaction with your purchase.